Mar 10, 2023
ChatGPT & company are here to stay. And so are linguists. Find out why in our exploration of the capabilities and shortcomings of generative AI and how it will affect the competences of lecturers, students and practitioners in business communication and beyond. Via tricks and tips on how to integrate these powerful text production tools in and outside the classroom, W&A once again underscores the crucial importance of language awareness and the human touch in the digital era. The discussion will take us past proper prompt engineering, output analysis, digital sweatshops and critical citizenship.
You can find more information, references and a full transcript on wordsandactions.blog. In this episode we mention a number of language-related AI applications, including DALL-E, which generates images from language prompts; Scite, which identifies references supporting or questioning research findings; ELSA, which stands for English Language Speech assistant and is meant to help language learners; Wordtune, which can rewrite texts i different “tones”; and the codings apps Copilot and CodeWhisperer, which convert language inputs into code.
Some examples of how the AI-powered version of the Bing search engine produces answers that are troubling or face-threatening are mentioned in this article.
Our interview guest, Andreas van Cranenburgh, refers to how OpenAI, the company behind ChatGPT, uses low-paid content moderators in developing countries, often exposing them to traumatic content. This practice was described in Time Magazine.
Following the interview, we talk about how the notion of communicative competence needs to be extended for interactions with chatbots. Hymes’ original formulation of communicative competence dates from six years after the first ever chatbot, Eliza, was developed. (It is not known if he was aware of it.) The creator of that application, Joseph Weizenbaum, named it after Eliza Doolittle, the character in Bernard Shaw’s play Pygmalion (later made into the musical and film My Fair Lady). In that modern take on the Greek myths of the sculptor Pygmalion, who falls in love with one of his statues, a linguistics professor teaches a working-class woman how to sound upper-class. Are chatbots the malleable female creations of male developers? And why does Erika, a female user, think of ChatGPT as a man? As they say, there is a paper in that.
And finally, here is the ChatGPT-generated text we analyse in the last part of the episode:
Dear [Customer Name],
Thank you for reaching out to us. We understand that high energy
prices can be frustrating and we want to help. We're sorry for any
inconvenience this may have caused you.
Our company's energy prices are affected by a number of factors,
including changes in the global energy market and increasing demand
for energy. However, we are committed to finding ways to help our
customers manage their energy costs.
We recommend some simple steps to conserve energy, such as turning
off lights when they're not in use, adjusting your thermostat, and
using energy-efficient appliances. Additionally, we offer a number
of energy-saving programs that could help you save money on your
energy bills.
We value your feedback and appreciate your loyalty. If you have any
further concerns or questions, please do not hesitate to contact
us.
Best regards,
[Your name]
Our next episode will conclude the mini-series in CSR - see you
then!