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Words and Actions

Dec 13, 2019

In this episode we bring in the know-how of a politeness expert, we get practical insights from a seasoned consultant and we get an interesting visit from a kangaroo on a unicycle. Each in their own way, these guests show the importance of different aspects of language in sustaining healthy customer...


Nov 15, 2019

Why is it that many commercial spots on fragrances and cosmetics resort to French words or French accents? How come that ‘The Gates of Mordor’ sounds more frightening than ‘The Gates of Mirdir’ and why is that a New York-based ice-cream maker decided to go for a Scandinavian sounding brand name? Find out more...


Oct 11, 2019

In this episode the hosts talk about  how communication and language actually create our social realities; how they influence or even determine how we perceive what we think is true, and how language is used by others to mould or even manipulate our perceptions of reality. They demonstrate the power of language...


Sep 13, 2019

 In this first episode, the three hosts discuss how language matters in business and show how communication, far from just passing on information, is used for many different functions in organisations. Their guest is Michael Handford,who has taught communication skills to and developed training materials for...


Aug 29, 2019

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